RTC Completes Planet Hollywood Store Systems Upgrade to StoreMobile POS at All US Retail Stores & Celebrates at Launch of Flagship Disney Springs Location
Planet Hollywood (PH) launches RTC’s next generation store system StoreMobile POS at the grand re-opening of their flagship location, Planet Hollywood Observatory at Disney Springs. The RTC team was on hand to celebrate the accomplishment with Rich Olgee Vice President Corporate Controller at PH, Steve Gargano Director of Internal Controls at PH, Michelle Marr Retail Manager PH, Tiffany Seidule Controller at PH, Bruce Hicks President RTC, Brian McWhirter VP Store Systems RTC, Jeff Cook Director of Store Systems RTC and Lee Williams Marketing Manager RTC. Read More
Working with a 20 year old Micros POS system that was never meant to run a retail operation, Planet Hollywood was faced with a tough choice given they had already committed to replacing Micros with Aloha’s Restaurant POS software on the restaurant side of the operation. For many years Planet Hollywood has had limitations regarding its retail POS and inventory management systems capabilities. These limitations have been felt from the store operation to the warehouse and throughout their merchandising and accounting systems alike. Given the prospects of more the same with the Aloha Restaurant POS system, Planet Hollywood turned to its long time JDA® MMS® ASP partner, RTC, to finally solve this problem.
RTC was given the chance to prove what it could do by installing its StoreMS POS, StoreMS Mobile POS and StoreMobile Inventory MMSxTend application in the Planet Hollywood Disney Hollywood Studios store back in January of this year. With RTC’s suite of store systems up and running, the Planet Hollywood Disney store now has complete control of its retail operation including real time visibility of all retail inventory regardless of the location it resides in including the warehouse, “on order” and “in transit” inventory. In addition, inventory can be viewed on any PC, phone or mobile device logged onto the Planet Hollywood network both in the store, at the corporate office or from a mobile device in any physical location!!
Store personnel productivity and inventory control problems are resolved and rolling out the RTC solutions are all that remain. Planet Hollywood is committed to rolling out RTC’s StoreMS POS suite and StoreMobile’s applications in all its retail locations. The first phase of the upgrade began with the two Orlando Florida locations and will extend to the remaining stores.
Rich Olgee, Vice President Corporate Controller at Planet Hollywood Int. says, “we are very excited to continue our long standing partnership with RTC. Their complete suite of store systems is the answer to Planet Hollywood making our retail operations more efficient in regards to inventory management, customer experience, employee performance and overall reporting needed to manage our retail business. We look forward to the complete roll-out to all of our locations in the near future.”
RTC was recently selected by Entertainment Retail Enterprises (ERE) as their Store Systems and JDA® MMS® partner for the launch of their new flagship store under the Nickelodeon brand. Up front, ERE executives laid out an aggressive 4 month plan to open the first European store in Leicester Square London, one of the busiest foot traffic areas in the world. The project included a full scaled 360º front to back implementation of JDA®’s MMS® System and a full Store Systems deployment including StoreMS POS (with mobile) and StoreMobile MMSxTend for complete store visibility to inventory. In addition, RTC would integrate MMS to a 3rd party warehouse in the UK and install their MMSxTend Warehouse Optimization module.
To further complicate and strain the timeline, a completely new credit /debit certification was required to certify StoreMS-POS on the new Verifone EMV Chip & Pin platform. Typical new store installations take a minimum of six months, when you add the complication of this being an international location and implementing JDA®’s MMS® with a third party warehouse from the ground up and the timeline could easily have stretched to 7 or 8 months. In the end, RTC was able to leverage our store systems expertise and JDA® MMS® consulting services group to overcome a significant number of challenges and still meet the expectations of the client and get the entire retail operation up and going in just 4 months!!
TSC Stores, a Canadian owned and operated retailer with 52 corporate stores, recently signed a “mega deal” to have RTC outsource the bulk of its IT operation. This all-encompassing deal includes RTC taking over responsibility for all MMS operations (ASP), software maintenance and development and further leverage RTC’s suite of MMSxTend applications. While TSC has already leveraged several of RTC’s MMSxTend applications including StoreMobile and Warehouse Optimization over the years, TSC is considering adding RTC’s Advanced Replenishment & Allocation modules, in the near future. With the Corporate retail systems operation now in the hands of RTC with the management and guidance of Susan Ross, Director of IT for TSC Stores, TSC then turned its attention to its biggest remaining IT headache, which is their legacy WinDSS POS store system. Susan and the TSC Executive Management team was not shy in turning to RTC to solve this problem as well.
Given JDA® “sunsetted” WinDSS POS several years ago, TSC has continued to fall behind in the industry with regard to the limitations of its legacy store systems capabilities. The result of these technical limitations prevents TSC from making simple POS changes needed on an ongoing basis and enhancing the POS system with advanced features such as Mobile POS and Inventory Management from one device. These systemic restrictions continue to inhibit TSC’s retail store operation from making technological advancements that are proven to increase its customer service levels given the state of store systems technology available today and had to be overcome. TSC turned to RTC to implement its StoreMS POS and StoreMS Mobile store systems knowing that its store systems suite of applications has a reputation of being fast, easy to use, easy to modify and supports mobile POS within its core POS application.
“In my time working with RTC, we have found them to be a strong strategic business partner and consider the RTC team an extension of our own. We are looking forward to rolling out the new StoreMS POS and continuing to build our relationship with RTC”, says Susan Ross, Director, IT & Capability Building at TSC Stores.
With the first pilot store scheduled in late August, TSC is looking forward to overcoming the current systemic limitations and gaining a technological advantage within its store operation. TSC has noted the ease and efficiency of using StoreMS POS, its advanced Sequel database design, as well as the integrated mobility built right into StoreMS POS making it agnostic to typical POS hardware as well as a wide variety of mobile devices. The expected net result is an increase in customer services and satisfaction. Look to our next newsletter toward the end of the year to highlight the results of our StoreMS POS implementation within TSC Stores as the rollout begins in September.
“As a long-time customer of RTC, TSC Stores is one of the few customers that we have actually worked closely with in building two of our core MMSxTend applications, so we have intimate knowledge of their operation over a long period of time. That was a critical factor in stepping in and providing the level of outsourcing from MMS to store systems at TSC that we are now responsible for. I am very confident that this partnership will not only stand the test of time, but will ultimately provide TSC with a competitive advantage”, says Bruce Hicks, RTC President & CEO.