SeaWorld Agrees to Outsource Data Center Operations with RTC as Part of Major Technical Upgrade Initiative
In late 2016, SeaWorld approached RTC to develop a cost effective plan to allow them to relocate their server systems from a third party data center and upgrade system speed, memory and responsiveness. SeaWorld’s decision was predicated on RTC’s ability to manage all aspects of their data center operation remotely and cost effectively. As a leader in data center hosting and remote data center services with over 20 years of experience hosting retailers such as Margaritaville out of Orlando, Florida, Petsense out of Scottsdale, Arizona, and At Home out of Dallas Texas, RTC was well positioned to support SeaWorld in their Orlando Data Center.
SeaWorld currently relies on RTC for JDA® MMS® Support Services, which includes responsibility for all MMS Consulting services, so expanding the relationship to include the iSeries was a natural fit. RTC managed the entire upgrade initiative including the purchase and installation of a new iSeries box, the systems OS load and migration, as well as the “go forward” back-up and recovery strategy. The initiative was a complete success. The entire transition was seamless with little to no interruption to business activity. In a little more than 45 days, RTC completed the “Go Live” and SeaWorld was on a new Power 8 box. Furthermore, RTC was able to allow SeaWorld to end their existing contract with their current hosting provider and significantly reducing the monthly costs associated with the third party datacenter. Going forward, RTC will remotely manage all the day to day systems administrative activity on the new box.
TSC Stores, a Canadian owned and operated retailer with 52 corporate stores, recently signed a “mega deal” to have RTC outsource the bulk of its IT operation. This all-encompassing deal includes RTC taking over responsibility for all MMS operations (ASP), software maintenance and development and further leverage RTC’s suite of MMSxTend applications. While TSC has already leveraged several of RTC’s MMSxTend applications including StoreMobile and Warehouse Optimization over the years, TSC is considering adding RTC’s Advanced Replenishment & Allocation modules, in the near future. With the Corporate retail systems operation now in the hands of RTC with the management and guidance of Susan Ross, Director of IT for TSC Stores, TSC then turned its attention to its biggest remaining IT headache, which is their legacy WinDSS POS store system. Susan and the TSC Executive Management team was not shy in turning to RTC to solve this problem as well.
Given JDA® “sunsetted” WinDSS POS several years ago, TSC has continued to fall behind in the industry with regard to the limitations of its legacy store systems capabilities. The result of these technical limitations prevents TSC from making simple POS changes needed on an ongoing basis and enhancing the POS system with advanced features such as Mobile POS and Inventory Management from one device. These systemic restrictions continue to inhibit TSC’s retail store operation from making technological advancements that are proven to increase its customer service levels given the state of store systems technology available today and had to be overcome. TSC turned to RTC to implement its StoreMS POS and StoreMS Mobile store systems knowing that its store systems suite of applications has a reputation of being fast, easy to use, easy to modify and supports mobile POS within its core POS application.
“In my time working with RTC, we have found them to be a strong strategic business partner and consider the RTC team an extension of our own. We are looking forward to rolling out the new StoreMS POS and continuing to build our relationship with RTC”, says Susan Ross, Director, IT & Capability Building at TSC Stores.
With the first pilot store scheduled in late August, TSC is looking forward to overcoming the current systemic limitations and gaining a technological advantage within its store operation. TSC has noted the ease and efficiency of using StoreMS POS, its advanced Sequel database design, as well as the integrated mobility built right into StoreMS POS making it agnostic to typical POS hardware as well as a wide variety of mobile devices. The expected net result is an increase in customer services and satisfaction. Look to our next newsletter toward the end of the year to highlight the results of our StoreMS POS implementation within TSC Stores as the rollout begins in September.
“As a long-time customer of RTC, TSC Stores is one of the few customers that we have actually worked closely with in building two of our core MMSxTend applications, so we have intimate knowledge of their operation over a long period of time. That was a critical factor in stepping in and providing the level of outsourcing from MMS to store systems at TSC that we are now responsible for. I am very confident that this partnership will not only stand the test of time, but will ultimately provide TSC with a competitive advantage”, says Bruce Hicks, RTC President & CEO.