Retail Information Systems (RIS) News released its annual Retail Software LeaderBoard in December, and RTC was once again well represented. RTC’s Store System Suite of Products and MMSxTend Solutions ranked #1 in Three categories including Quality of Support, Quality of Service and Leaders in recommendations. Furthermore, RTC ranked in the top 5 in all 27 categories among a group of 99 other retail software vendors. RTC finished #2 in seven categories including Leaders in Customer Satisfaction, Leaders in Return on Investment, Leaders in Software Reliability, Leaders in Quality of Service, Leaders in Quality of Support, Apparel Vendor Leaders in Customer Satisfaction and Targeted Solution Vendors Leaders in Customer Satisfaction.
The RIS Retail Software LeaderBoard, commonly referred to as the “Oscars of retail technology,” ranks an ever-changing field of retail software vendors based on three main criteria: customer satisfaction, revenue, and retail concentration. The survey also ranks vendors in 40 breakout categories. LeaderBoard results are based on retailer surveys and vendor forms.
“RTC consistently provides excellent support and always maintains a sense of urgency in responding to any issue or problems. They are a true “partner” in participating in discussions and recommending cost-effective business solutions,” says Joe Skorupa, editorial director of RIS News.